Client Delivery Manager - Japan

Asia · Tokyo, n/a
Department Asia
Employment Type Full-Time
Minimum Experience Experienced
Compensation ¥7,00,000 to ¥9,000,000

Location: Tokyo, remote working friendly.

Contract: Permanent Full-Time

Start Date: 31 March 2022

Reports to: Head of Sales

Recruitment Closing Date: 25 January 2022


ABOUT COGO: 

Cogo is a free app and real-time API that helps people understand, reduce and offset their carbon footprints. Powered by Open-Banking technology, the Cogo App is integrated with 35 banks in the UK.


The Cogo API enables banks and other corporations to integrate carbon and other sustainability data into their customer experiences - for example providing a bank customer a monthly carbon footprint statement or showing an online supermarket shopper the percentage of their products that are made by locally-owned businesses. 


We have partnered with some of the biggest banks in the world. Our mission is to empower 100s of millions of people to use their money to shape a future they truly value, and in doing so solve issues like climate change, plastic waste and social inequalities. Let’s go change the world - let’s Cogo!


Cogo’s purpose and values: 

Cogo’s purpose is to enable everyone to join together to create a fairer and more sustainable world. We build solutions that help businesses and consumers measure and improve their impact on people and the planet. Our pioneering technology and data helps people better understand the impact of their daily decisions and take climate action. We support and encourage people on their journey to becoming more conscious consumers and living a sustainable lifestyle.


Values:

Mission Driven: 

We are unified in our desire to create products that empower people to fundamentally improve the world. This desire drives us to finish every week knowing we’ve done all that we can. 

Trust and Transparency:

We are open, honest and accountable and work hard to win trust. We share openly, challenge supportively and always speak truth to power. 

Lead with Integrity: 

We always strive to do the right thing, not just the easy thing. We are focused on the future and want to inspire others to join us there based on our purpose and principles.

Together we Grow: 

We want everyone to feel they belong. We celebrate our diversity and recognise that our impact is greatest when we act as one team and all move forward together. We succeed together, learn together and have a shared sense of fun.


About the role:

This role combines client management, product delivery, creativity and problem solving skills. It advises and guides our clients - including major financial institutions - to deliver on Cogo’s vision to their customers. This position works closely with sales, clients, product and engineering experts at Cogo, and helps to turn high level visions into detailed designs, and brings together the teams to deliver. This role places itself, the client and the delivery team at the epicenter of a multi-disciplinary, dispersed group of experts, to coordinate and transform visions of world-first solutions into technical realities. 


Responsibilities: 

  • Assisting in pre-sales client evaluations, demonstrations and tenders
  • Being continually aware of new products and releases through regular updates with Product Managers
  • Liaising between customers, product support and development staff
  • Being continually aware of potential opportunities for product, services and sales
  • Conducting client education workshops to ensure product knowledge for optimum user experience
  • Monitoring client support activities (ensuring client problems and queries are being dealt with in an effective manner)
  • Communicating vital client information to relevant sales, pre-sales, product, engineering and client support personnel
  • Facilitating the integration of the client’s system and ours - client outcomes and Cogo outcomes
  • Communicating back to product teams on client feature requests, managing client expectations and timeframes for delivery 
  • Interpret complex problems and identify optimal solutions - and then work with the delivery team to make them a reality


Critical Expertise: 

  • Excellent verbal and written communication 
  • Proficient with software and good understanding of technology products,  platforms and apps 
  • Previous sales and support experience and/or familiarity with sales processes 
  • Expert project management skills


ABOUT YOU:

  • Fluent in English and Native in Japanese
  • Experience in financial services and working with large corporates
  • Excited to work in a company making a positive change in the world, and passionately engaged in the Cogo mission
  • Able to work some hours outside of 9am-5pm, for meetings with our Global team



ADDITIONAL INFORMATION 

Cogo is committed to providing a flexible working environment, including arrangements to fit around childcare and family life such as flexible working hours and remote working.


Cogo is an active member of the Tech Talent Charter, and is committed to helping deliver diversity in the technology sector. 


The salary range for this role is ¥7,000,000 to ¥9,000,000. Cogo operates full pay transparency across the company and is committed to equal pay opportunities. 


We are proud to encourage a friendly, open and transparent culture at Cogo and we make sure our amazing team is supported at all times. Here are some of our ever growing employee benefits: 


  • 5 weeks' leave plus public holidays,
  • Unlimited sick leave for your physical and mental health, and that of your family
  • An extra day off on your birthday
  • A paid volunteering day each year, for you to support your chosen charity or cause
  • Extra holiday when you avoid flying
  • 1 additional day’s leave per year of employment 
  • Annual learning budget to spend on personal development


Please note, Cogo has a vaccination policy for its shared office spaces.


OUR APPLICATION PROCESS


PLEASE NOTE: To apply you must be currently entitled to work in Japan. 


Please apply through BambooHR by COB 25th January 2022 with a copy of your CV and a covering letter explaining why you would like to join the team at Cogo. 


  • We’ll aim to reply to your application within 7 days from the closing date of this role. 
  • We may then schedule a short call to clarify anything in your application, and make sure that our expectations are in line on both sides.
  • We’ll then schedule a 1 hour situational and behavioural based interview with you.
  • If that all goes well, we’ll schedule some time to get into more of the technical aspects of the role. 


We can't wait to receive your application and hear why you're excited to come change the world with us! 


Thank You

Your application was submitted successfully.

  • Location
    Tokyo, n/a
  • Department
    Asia
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced
  • Compensation
    ¥7,00,000 to ¥9,000,000